What Happens When a Driver Cancels or Doesn't Show Up

Most rides go exactly as expected - a driver accepts, arrives, and the trip happens. But sometimes a driver cancels, or simply doesn't show, and what happens next matters more than the inconvenience itself.

If a driver cancels before pickup

When a driver cancels after accepting, you're not left to start over manually - the ride reopens and gets offered to other available drivers on your route, and you're notified as soon as a new match is found.

If a driver simply doesn't show

A no-show is treated differently from a normal cancellation. Report it directly from the app rather than just rebooking and moving on - a no-show reflects on that driver's standing, and repeated reports feed into the same accountability system covered in the driver strike system guide.

Do you get charged for a driver's cancellation?

No - a driver-side cancellation or no-show doesn't carry a rider fee. Fees exist for rider-initiated late cancellations, not for a driver failing to complete their side of the booking; see the cancellation policy guide for the full breakdown.

What to do while you wait for a new match

If timing matters - an appointment, a flight, a shift start - adjusting your pickup window slightly or checking for nearby available drivers on the map can speed up getting rematched, rather than waiting passively for the same slow request to resolve.

Frequently asked questions

Will I be charged if my driver cancels?

No, a driver-side cancellation never carries a rider fee.

What should I do if my driver never arrives and never cancels?

Report it from the app as a no-show - this is different from an ordinary cancellation and is treated as a standing issue for that driver.

Does a driver cancellation affect a scheduled or monthly ride differently?

The same reopening process applies - a cancelled scheduled or monthly trip gets offered to other available drivers on the route rather than being left unfilled.