Safety

How the Driver Strike and Suspension System Keeps Rides Safe

Verification checks who's driving once. The strike system is what keeps checking after that. Here's how it works.

How the Driver Strike and Suspension System Keeps Rides Safe

CNIC verification confirms who's behind the wheel before a driver's first ride. What happens afterward - if a driver's behaviour becomes a problem - is handled by a separate, ongoing system: strikes.

What triggers a strike

Confirmed safety reports, repeated cancellations, or serious rating drops can result in a strike against a driver's account - a formal mark distinct from a single bad rating.

What accumulating strikes leads to

Multiple strikes within a rolling window can lead to a temporary suspension, restricting a driver's ability to accept rides until it's resolved or lifted.

Strikes decay over time

Strikes aren't permanent marks - they decay across a rolling window, so a driver with a clean, ongoing record isn't held indefinitely to an old incident.

How this complements ratings

Where the rating system reflects gradual, ongoing performance, strikes exist specifically for serious or repeated issues that need a harder response than a lowered rating alone.

Frequently asked questions

Can a rider see if a driver has active strikes?

Strike history isn't shown directly to riders; drivers below the platform's standing threshold are restricted from matching in the first place.

Is a suspension always permanent?

No - suspensions can be temporary, tied to a specific resolution or decay period, though serious or repeated issues can lead to permanent removal.

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