How to Report an Issue or File a Complaint on Shareide

A bad experience only becomes useful information if it actually reaches someone who can act on it. Rating a ride captures some of that, but a specific report is what actually gets reviewed in detail.

Where to report from

Reports can be filed from the app during or after a ride - from the trip screen while it's active, or from ride history afterward if the issue only became clear later.

What to include

• What specifically happened, not just that the ride was "bad".
• When it happened during the trip, if relevant (start, mid-ride, drop-off).
• Anything the driver or rider said that was part of the issue.

A specific report gives the safety team something to actually act on, rather than a vague low rating that gets lost in the average.

What happens after you report

Reports go to Shareide's safety team, not just a general feedback inbox. Serious or repeated issues feed into the driver strike system covered in the driver strikes guide, which can restrict a driver's ability to keep accepting rides.

Reporting doesn't wait for something to go visibly wrong

An uneventful-but-uneasy ride is still worth reporting - a driver taking an odd route, a comment that felt off, anything that didn't sit right even if nothing "happened." Patterns matter, and a report is still useful data even without a dramatic incident behind it.

Frequently asked questions

Can I report an issue after the ride has ended?

Yes, reports can be filed from ride history any time after the trip, not just during it.

Does a report affect the driver immediately?

Reports are reviewed by the safety team; serious or repeated issues affect a driver's standing, but review takes some time rather than an instant automatic action.

Is reporting the same as leaving a low rating?

No - a rating is a quick score; a report includes detail the safety team can actually investigate, and the two aren't a substitute for each other.