Managing Notification Settings on the Fleet App

A ride request that never makes a sound is a ride you never get to accept. For Shareide Fleet drivers, notifications are not a minor convenience — they are how the app actually reaches you the moment a rider needs a driver nearby. If your notifications are muted, delayed, or set up wrong at the phone level, you can be fully online and still miss requests. Here is how to get them right.

Why notification settings matter this much for drivers

Ride matching on Shareide happens in real time — an available driver nearby gets notified, and the window to respond is short before the request moves to someone else. That means notification settings are not just about staying informed, they directly affect how many rides reach you at all. This sits on top of your online/offline status covered in the go online and offline guide — being online with notifications blocked is functionally close to being offline, since requests may not actually get your attention in time.

How to manage your notification settings

1. Check your phone's system settings first. Go to your phone's Settings app, find Shareide Fleet under Apps or Notifications, and make sure notifications are allowed, with sound and banners turned on.
2. Open the Shareide Fleet app and go to your Profile or Settings section for in-app notification preferences.
3. Review what each notification type controls — ride requests, messages from riders or support, earnings updates, and general announcements are usually listed separately.
4. Turn on ride request alerts specifically if you turn off anything else — this is the one category that directly affects your earnings.
5. Save your changes and consider sending yourself a test — go online briefly during a quiet period and confirm you hear or see the alert clearly.

Recommended settings for active drivers

Keep ride request notifications on sound, not just vibration, especially if you keep your phone in a mount or a pocket while driving — a silent vibration is easy to miss over engine noise and traffic. Battery optimisation settings on some Android phones can quietly restrict apps running in the background, which sometimes delays notifications without any obvious error message; check your phone's battery settings and exclude Shareide Fleet from aggressive battery-saving modes if you notice requests arriving late. If you drive during specific hours only, there is no need to mute notifications outside those hours — simply go offline instead, so you are not tempted by requests you cannot take.

Frequently asked questions

Why am I not getting ride request notifications even though I am online?

This is almost always a phone-level setting — check that notifications are allowed for Shareide Fleet in your phone's system settings, and that battery optimisation is not restricting the app in the background.

Can I turn off promotional notifications but keep ride requests on?

Yes, most notification settings let you control categories separately — turn off general announcements or promotions while keeping ride requests and messages active.

Do notification settings affect my acceptance rate if I miss a request?

Missed requests due to notification issues are treated the same as any missed request, so it is worth checking your settings regularly — if you are seeing a pattern of missed rides, support can help confirm whether it is a settings issue on your end.