Keeping Your Shareide Account Secure

It's easy to think of account security as something that only matters for banking apps, but a ride-hailing account carries more than people usually realise — your home and work addresses saved as favourites, your ride history, payment methods, and a record of exactly where you've been travelling. Keeping that account locked down is worth the small amount of effort it takes.

The basics that matter most

• Use a password you don't reuse elsewhere. If the same password is used on a less secure site that gets breached, your Shareide account becomes exposed too. A unique password closes that door.
• Keep your registered phone number current. Since account recovery and OTP verification usually route through your phone number, an outdated number can lock you out of your own account when you need access most.
• Don't share OTP codes with anyone. No legitimate Shareide communication will ever ask you to read out or forward a one-time code — treat any such request as a scam attempt.
• Log out on shared or borrowed devices. If you've ever logged into Shareide on a friend's phone or a shared computer, make sure to log out afterward rather than leaving the session active.

Recognising suspicious activity

Watch for rides you didn't book appearing in your history, login notifications from a device or location you don't recognise, or payment activity you can't account for. Any of these are signs worth acting on immediately rather than dismissing as a glitch.

What to do if something looks wrong

If you notice anything suspicious, change your password right away and contact support with details of what you saw — the ride, the time, or the login alert in question. Acting quickly limits how much someone else can do with access to your account, whether that's booking rides, viewing your saved addresses, or accessing stored payment information.

Why this matters beyond your own account

Account security isn't only about protecting your own data — it also protects the trust that makes the driver-matching and rating system work. A compromised account booking rides under your name affects your ride history, your standing with drivers, and potentially your safety if someone else is using your account to arrange trips. Treating your login credentials seriously is a small habit that protects a lot.

Frequently asked questions

Does Shareide offer two-factor authentication?

Account verification is tied to your registered phone number through OTP codes, which serves as a core layer of protection beyond your password alone.

What should I do if I lose access to my registered phone number?

Contact support as soon as possible so they can help verify your identity and update your account details securely.

Is it safe to save my payment details in the Shareide app?

Payment information is stored to make repeat bookings faster, but you should still follow good account hygiene — a strong, unique password and never sharing OTP codes — since that's what actually protects saved details from unauthorised access.