Forgot Your PIN? Resetting Your Shareide Password

Forgetting a PIN or password happens to everyone, especially if you don't open the app every day. The good news is that resetting it on Shareide is a quick, self-serve process that doesn't require a call to support in most cases. Here's how to get back into your account.

Steps to reset your PIN or password

1. Open the app and go to the login screen. If you're already logged in on another device or session, you can usually find a reset option under your account security settings instead.
2. Look for a "Forgot PIN" or "Forgot Password" link. This is typically shown right below the field where you'd normally enter your PIN or password.
3. Confirm your identity. You'll likely be asked to enter your registered phone number, and then verify it with an OTP sent by SMS.
4. Set a new PIN or password. Choose something you haven't used before and that isn't easy to guess - avoid obvious sequences like birthdays or repeated digits.
5. Log in with your new credentials. Once the reset is confirmed, you should be able to access your account immediately with the new PIN or password.

If you're resetting your PIN because you suspect someone else may have guessed or seen it, it's also worth checking your recent ride history and wallet activity right after logging back in, just to confirm nothing looks unfamiliar.

Why a strong PIN actually matters

Your Shareide account holds more than just your ride history - it's tied to your wallet balance, saved locations, and potentially an active monthly subscription. A weak or reused PIN makes it easier for someone else to access all of that if your phone is ever lost or your account is otherwise compromised. Treat your Shareide PIN the same way you'd treat a banking PIN - don't share it, and don't reuse one from another app.

This matters even more if you regularly book rides late at night or use Shareide for a recurring commute, since your saved routes and pickup addresses are also visible to anyone who gets into your account. A PIN reset takes a couple of minutes; recovering from unauthorised access to a wallet-linked account can take considerably longer.

Frequently asked questions

What if I don't receive the OTP to reset my PIN?

Double-check that your registered phone number is active and has signal. If the OTP still doesn't arrive after a few minutes, try requesting it again, or check the FAQ page for further troubleshooting steps.

Can I change my PIN even if I haven't forgotten it?

Yes - most account security settings let you update your PIN or password proactively from within the app, without needing to go through the "forgot" flow.

Is my wallet balance safe during a PIN reset?

Yes. Resetting your PIN only changes how you log in and authorise actions - it doesn't affect your wallet balance, ride history, or any other account data.