Fixing Common GPS and App Issues as a Driver

Nothing is more frustrating than a good ride request that falls apart because your GPS drifted, the map froze, or the app just didn't behave. Most of these problems have simple, known fixes — you don't need to be technical to solve them, you just need to know where to look first.

GPS and location problems

Your location accuracy affects everything from getting matched to the right requests to how smoothly navigation guides you to pickup. If your position on the map looks off:

• Check that location permission is set to "Always" or "While using the app," not just "Ask every time" — a downgraded permission is one of the most common causes of drift.
• Make sure your phone's GPS/location mode is set to high accuracy in your phone's system settings, not just battery-saving mode.
• Mount your phone with a clear view of the sky where possible — a phone buried in a pocket or under the dashboard gets a noticeably weaker signal.
• Restart location services by toggling GPS off and back on if your position seems stuck in one spot.

App performance issues

A slow or unresponsive app usually comes down to one of a few things:

• Old app version. Updates often include exactly these kinds of fixes, so check your app store for a pending update first.
• Low phone storage. Maps and navigation are storage-hungry; a nearly full phone can cause lag or crashes.
• Too many background apps running. Close anything you're not actively using while driving — it frees up memory for navigation to run smoothly.
• Weak mobile data signal. Since the app needs a live connection to receive requests and update maps, patchy signal in some areas is often the real cause, not the app itself.

Missed or delayed ride requests

If requests seem to stop coming in, before assuming it's a bug, check: are you actually toggled online, is your data connection active, and is your phone's battery saver mode restricting background activity (a very common silent cause). Battery optimization settings on many Android phones will quietly suspend apps running in the background — Shareide Fleet needs to be excluded from that kind of optimization to keep receiving requests reliably.

If you've checked all of the above and something still isn't working right, the FAQ covers more specific scenarios, and support can look into anything account-specific.

Frequently asked questions

Why does my pickup pin sometimes show the wrong location?

This is usually GPS drift caused by tall buildings, weak signal, or a phone mounted somewhere with poor sky visibility. Repositioning your phone mount often improves it noticeably.

Should I close the app completely between trips to save battery?

No — closing it fully means you'll stop receiving new requests. Keep it running in the foreground or background instead, and manage battery through your phone's settings rather than force-closing the app.

What should I do if the app crashes mid-trip?

Reopen it immediately — an active trip is generally preserved and will resume where it left off. If it doesn't, contact support right away so the trip status can be corrected.