How to Change Your Phone Number on Shareide

Your phone number on Shareide isn't just a contact detail - it's tied to how you log in, how drivers and riders reach you during an active ride, and how you receive ride confirmations and OTP codes. If you've switched SIMs, changed networks, or simply want to move your account to a new number, here's how to update it without disrupting your account history.

Steps to change your phone number

1. Open the app and head to your Profile or Account settings. This is where your personal account information, including your linked phone number, is managed.
2. Find the phone number field. It's usually listed alongside your name and email, often with an "Edit" or "Change" option next to it.
3. Enter your new phone number. Make sure it's active and able to receive SMS, since you'll almost certainly need it for the next step.
4. Verify with an OTP. Shareide will typically send a one-time code to the new number to confirm it belongs to you before the change is finalised. Enter the code when prompted.
5. Confirm the update. Once verified, your account should reflect the new number, and it will be what drivers and riders use to reach you going forward for coordination during a ride.

It's worth doing this update as soon as your number changes, rather than waiting until you actually need to book a ride. A number that's out of date is easy to forget about until you're standing at a pickup point trying to reach a driver who's calling a phone you no longer carry.

Why this matters

Your phone number is a core part of how Shareide keeps your account secure and how ride coordination actually works in practice - a driver arriving at your pickup point, or a rider trying to reach you if plans shift slightly. An outdated number means missed OTPs, missed calls, and potential login trouble down the line. If you're on a monthly subscription, keeping your number current also ensures you don't miss any ride-day notifications.

It also matters for account recovery. If you ever need to reset your PIN or verify a suspicious login, the OTP goes to whichever number is currently on file - so an old, disconnected number can effectively lock you out of your own account until it's sorted out through support.

Frequently asked questions

Will I lose my ride history or wallet balance if I change my number?

No. Changing your phone number updates your contact and login details, but it doesn't reset your account - your ride history, ratings, and wallet balance stay attached to the same account.

What if I no longer have access to my old number to receive the OTP?

If the OTP needs to go to your new number for verification, this generally isn't an issue. But if you're locked out of your account entirely because you lost your old SIM, reach out through the app's support or the FAQ page for account recovery help.

Can I use the same phone number across two different Shareide accounts?

No, each phone number can typically only be linked to one active account at a time, since it's used to verify your identity for both login and ride coordination.